Monday, March 19, 2012<\/p>\n
Want More New Patients? Make Sure Those Phones Are Answered During Lunch!:<\/p>\n
We surveyed about 100 clients in our database asking this simple question, \u201cDo you answer the phone during lunch hours?\u201d About 15% said they didn\u2019t.<\/p>\n
We then sorted the data out. Offices that answered the phone during the lunch hour averaged 20 new patients per full-time Dentist per month. Offices that did not answer the phone during lunch hours averaged 14. Enough said?<\/p>\n
Is Your Hygiene Department in a Slump?: In my travels over the Upper Midwest over the years, I\u2019ve often compared the Doctor\u2019s procedures vs. the hygiene procedures as the difference between a Main Menu and a \u201cBar Menu\u201d. The Dentist often has access to a myriad of different procedures which has its advantages in keeping the schedules full and, more importantly, affecting his\/her productivity.<\/p>\n
If your hygiene department has a more limited menu (i.e., the \u201cbar menu\u201d), it becomes even more critical that your hygienists are delivering these small-scale services consistently. By small-scale services, we\u2019re talking about laser\/periodontal procedures, x-ray coverage, in-office fluoride applications, delivery of site specific antibiotics and cosmetic procedures such as whitening. Make no mistake, a gap in delivery of any of these services can make a big difference with patient care as well as hygiene productivity.<\/p>\n
All productive up-to-date hygiene departments have one thing in common: they deliver a wide range of services consistently. 2012 might be an ideal time to schedule a Clinical Policy Summit with your staff about practice protocols specifically for hygiene related services.<\/p>\n
A crude but simple way to measure the range and depth of Hygiene related services is \u201cProduction per Hygiene Visit.\u201d<\/p>\n
Metro Area
\n5%ile AVG 75% 95%ile
\nProd\/Hygiene Visit $108 $139 $147 $165
\nOutstate Area
\n5%ile AVG 75% 95%ile
\nProd\/Hygiene Visit $93 $123 $136 $160<\/p>\n
Check out your Hygiene Production per patient visit (it\u2019s right there on your \u201cManager Report\u201d)
\nPosted by Bill Rossi at 2:45 PM
\nLabels: Advanced Practice Management, Bill Rossi, hygiene, new patients<\/p>\n","protected":false},"excerpt":{"rendered":"
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