Monday, November 1, 2010
Speaking of downtime, a few years ago we surveyed offices for their patients’ most outrageous cancellation and failure excuses.
10.) “Tooth hurts really bad but have to go hunting.”
9.) “The cat turned the alarm off.”
8.) “My mother passed away.” (3rd time in 10 years).
7.) “Too many bears. I’m not leaving the house.” (Duluth patient)
6.) “My teeth look fine. I’ll call you when they aren’t white any longer.”
5.) “Eclipse might hurt my baby. I won’t go outside.”
4.) “Did I make that appointment…really?”
3.) “I found a dead squirrel on the road on the way to my appointment and needed to bring it to the police department so they could properly bury it.”
2.) “My dog ate the reminder card that was on my refrigerator.”
1.) “I thought my appointment was yesterday.”
Posted by Bill Rossi at 12:52 PM
Labels: Advanced Practice Management, Bill Rossi, patient education software, Practice Management, Staff management
