Category Archives: Team Training

The All-Time Top 10 Outrageous Cancellation Excuses

Monday, November 1, 2010

Speaking of downtime, a few years ago we surveyed offices for their patients’ most outrageous cancellation and failure excuses.

10.) “Tooth hurts really bad but have to go hunting.”

9.) “The cat turned the alarm off.”

8.) “My mother passed away.” (3rd time in 10 years).

7.) “Too many bears. I’m not leaving the house.” (Duluth patient)

6.) “My teeth look fine. I’ll call you when they aren’t white any longer.”

5.) “Eclipse might hurt my baby. I won’t go outside.”

4.) “Did I make that appointment…really?”

3.) “I found a dead squirrel on the road on the way to my appointment and needed to bring it to the police department so they could properly bury it.”

2.) “My dog ate the reminder card that was on my refrigerator.”

1.) “I thought my appointment was yesterday.”
Posted by Bill Rossi at 12:52 PM
Labels: Advanced Practice Management, Bill Rossi, patient education software, Practice Management, Staff management

Profitable Dentist Seminar In Destin, Florida

Monday, May 4, 2009

We had a great time in Destin, Florida,
at the Profitable Dentist Seminar.

Shelly Ryan and I presented the “What Do You Say When” Show and everyone had a blast.

Just goes to show that learning needn’t be boring. We had great music in a fast-paced Game Show setting that had everyone moving and cheering, vying for prizes which included cash pay-outs and…chocolate.

Shelly presented multiple-choice questions that were easy but critical to every dental office’s success. She quickly explained why one response was better than the others, without interrupting the hectic excitement.

You gotta see the video at our website. (Look for the “What Do You Say When” logo.) This seminar can travel! Book us for your event.

Shelly Ryan has over 20 years of experience in dentistry as a Chairside Assistant, Financial Coordinator and Office Manager. As a consultant with Advanced Practice Management, she helps coach over 250 dental teams.