Monthly Archives: May 2015

Collections Seminar Back By Popular Demand

Collections Seminar Shelly Ryan



Collections Made Comfortable

You can count on our own Shelly Ryan to offer a straightforward approach to the details of collections that’s:

  • Kind to your patients
  • Easy on you
  • And will help the practice to grow!

We won’t waste your time with a lot of pie-in-the sky, overly complicated and bureaucratic “financial policies.” We are talking about real-life collections techniques that you can use in your office the very next day.

Date: Friday, November 6th
Time: 9:00 AM – 1:00 PM CST
Location: Bloomington Embassy Suites
2800 American Blvd
Bloomington, MN 55431
Cost: $198 first attendee and $168 for each additional. $20 per person Early Bird discount for registrations before September 15th.
Call (952) 921-3360
Or email

Register now

You Will Learn:

  • How the right use of payment options and financing moves patients toward treatment.
  • How the entire team’s involvement brings collections to the next level and keeps patients happy.
  • How to overcome almost any patient objections to finances.
  • Key measurements and tracking systems of your collection effectiveness.
  • How to know when to be aggressive and when finesse will get you further, faster.
  • Reduce insurance related confusion and hassles throughout the office.
  • Reduce chances of patient misunderstandings.
  • How to tactfully collect from emergency patients.
  • Should we charge a fee after missed appointments? Know the benefits and drawbacks.
  • How much downtime is normal? When is “too little” open time actually a problem?
  • How the proper patient information flow can reduce stress, increase efficiency and help you stay on time.
  • How to schedule “out-of-network patients” – and collect!
  • Answers to the most common legal questions regarding collections.
  • Smart successful collection calling techniques that are kind but effective.
  • Turn every patient into an ally – how do patients know you’re really listening to them?
  • Eliminate negative situations – how to handle the most demanding situations, without getting angry or losing your composure.
  • Tips for improving cooperation between administration and clinical staff.
  • How to avoid making a bad telephone impression. You’ll be amazed how often this can happen – even when the best people answer the phone.
  • Dealing with late patients, late cancellations, and even staff conflicts.
  • How to call patients regarding any unscheduled treatment needs and get them scheduled.
  • Contact tactics – Clever ways to get you in touch.
  • Insurance narratives that get you paid.

What People Say:
“It was a great seminar. The speaker was full of energy and great ideas on a hard subject to discuss.” – Kelly, Dental Assistant

“Our team attended your seminar in Nebraska. What a wealth of knowledge you shared!” – Amy, Patient Care Coordinator

“Really, really applies to my everyday work. Definitely recommended to other offices.” – Mary Ann, Administrator